How to fix the Genshin Impact Crash at launch on PC

Genshin Impact Crash at launch
Genshin Impact Screenshot

Genshin Impact is a free-to-play, open-world action role-playing gacha video game from miHoYo. The game is now available on PC, PS4, and mobile devices. If you are on PC and are running into a Genshin Impact Crash at launch, here are a few things you can try to fix it.

The game is also available on both Android and iOS mobile devices for free. It is a massive success on each platform, especially the iOS version.

Genshin Impact Crash at launch

If you are getting a crash when trying to launch the game, here are a few things you can try to fix it, and get in the game.


Make sure you are on the latest drivers for your respective GPUs. You can download these drivers from the links below.

FIX 2: Update DirectX

  • Head over to the following link
  • First, open the “DXSETUP” in the directory the game is installed
  • If it is present, simply run the  “DXSETUP.exe”, and install DirectX
  • If the folder isn’t present, head over to the following website, and download the installer
  • Install DirectX and relaunch the game (You may need to restart the PC once)

Fix 3: Download Redistributable Packages

  • Head over to the following website, and scroll down when you see the option to download the redistributable packages
  • Click on either x86 or x64 depending on your system
Genshin Impact Crash at launch
  • This will download the setup file for you
  • Simply install this, and restart your PC

Usually, one of these is causing the issue. Make sure you meet the system requirements, and if nothing works, try reinstalling the game.

While you are here, make sure you check out our other guides for the game as well.


You can download the game from the following links 

The Nintendo Switch version is planned for later release.

Was this guide useful? Are you enjoying the game so far? Let us know in the comments below and share your thoughts below.

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