How to recover your Genshin Impact Account on PC, Mobile, and PS4

recover Genshin Impact account

Genshin Impact is easily one of the biggest games of the year, despite being a free-to-play game. It is astonishing to see how well it is doing across each platform, on consoles, PC, and mobile. The game made around $245 million in the first month of its release and is continuing to make more profit with each update. For the most part, players are pretty happy with how the game is handling their accounts, and activities, but there are some problems. If you want to recover your Genshin Impact account on any platform, here is how you can do that.

Like any other online game, hackers are prevalent, and it can be very frustrating to see your information being leaked, or if you lose access to your online account. Combating hackers is hard for both the developers and players that are victims of these hacks.

Recover your Genshin Impact Account

Some players have reported that they have lost access to their entire account, and can’t seem to access it no matter what they do. This is very troubling and is a major problem since many people spend actual money in-game.

There is a system in place to help players in distress, and you can do so by following the methods below.

The Ticket System

Okay, so this is for players that are having issues in the game while being able to launch the game. If you account was hacked, you can create a second account, and follow the same steps mentioned below.

  • First, access the in-game menu
    • To access this on mobile, click the Paimon icon
    • If you are on PC – Press the ESC key
  • Now, click the Feedback option
  • This will take you to the support site
  • Here, you want to click the “Submit Feedback” option, and then click the “Proceed to Feedback” option
  • After this click the “Contact CS” button
  • Here, talk about your issue in length, and mention every important part related to your account. The more detail you provide, the easier it will be for the account management team to help you.

Here is a helpful form you can use to provide information in while contacting support

  • UID, Account Nickname, Level:
  • Server:
  • Date and time of Registration, Country of Registration, Device (PC or Mobile):
  • The device that you last logged in to Genshin with (If Mobile – include model, if PC – including specs):
  • Last time/date you logged into Genshin:
  • Usual (real-world) location (City) of log-in:
  • Screenshot of All Purchases must include the order number of payment, date, and packages type of those recently of purchasing:
  • Additional Information (Owned Characters, 5* Weapons / Artifacts):
  • Any other details that can help prove your ownership of the account
    • Account Username
    • Any information regarding your previously linked details (Phone number/Email address)

Support Email

You can also write a detailed email directly to support, everything we mentioned in the method above. Following emails are officially used by Genshin Impact.

Please keep in mind that email replies from [email protected] are from Genshin Impact.

Another helpful website to help you see if you have been compromised in some way is Have i been pwned?

There are millions of people playing this game right now, and it is expected for them to run into some issues with their accounts. We hope the developers continue to provide a more robust system for players that have run into problems with their accounts.

Was this guide helpful? Let us know in the comments below and share your thoughts.

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